Ordering, Shipping & Return Policy
All custom guitar builds require a 50% deposit up front. We will then bill the remaining 50% upon completion, prior to shipping. The client is responsible for all costs related to shipping, insurance, import duties, and taxes. Stock builds can be returned within 7 days of receipt for a refund, (not including shipping costs). Obviously the guitar has to be in new condition in order to be returned. Custom built guitars aren’t returnable under normal circumstances. All of our guitars carry a 1 year warranty, not including strings or normal wear and tear. Issues with the guitar beyond the warranty will be dealt with on a case by case basis, but rest assured we will always work with clients to ensure they’re satisfied with their instrument.
Our pickups are normally built to order and build times are typically 2-4 weeks, depending on workload and the level of customisation required. Off the shelf pickups can be returned for a refund (not including shipping costs) within 7 days of receipt, provided they are in new condition, with the leads not cut or stripped. Installing or modifying the pickup or cutting the leads will void the return policy. Please contact us first if you intend on returning an order. Some custom pickups may not be returnable, and will be dealt with on a case by case basis.