Ordering, Shipping & Return Policy
All custom guitar builds require a $1000 CAD deposit to start the build. We will then bill the balance in three equal payments as the build progresses. Progress payments will be billed when the rough woodwork is complete, when the guitar is ready for finishing, and final payment when the guitar is ready to ship. The client is responsible for all costs related to shipping, insurance, import duties, and taxes. Custom built guitars aren’t returnable.
Our pickups are built to order and build times are typically 2-4 weeks, depending on workload and the level of customisation required. Once the order is complete we will bill the actual shipping cost and then ship the order once that’s paid. Off the shelf pickups can be returned for a refund (return shipping paid by the client) within 7 days of receipt, provided they are in new condition, with the leads not cut or stripped. Installing or modifying the pickup or cutting the leads will void the return policy. Please contact us first if you intend on returning an order. Some custom pickups may not be returnable, and will be dealt with on a case by case basis.